Customer Experience
Because doing business with you is an experience worth remembering.
Turn customers into ambassadors
Grow your business by focusing on customer experience and marketing.
With a background in hospitality, retail and marketing I’m on a mission to transfer the excellent customer experience offered in 5-star hotels to other industries.
By creating a customer experience worth remembering we’ll turn customers into ambassadors and grow your business.
What I do
Learn more about me
The services
Ready to grow your business?
Check the services below or send me a message so we can discuss your project.
Customer Experience Evaluation
An in depth analysis of your customer experience from initial brand contact till after-care.
You receive an in-depth report about your online- and offline customer experience incl. improvement points.
Marketing Strategy
A brand new marketing strategy to create excellent customer experience.
Are the growth area's already determined? Let's work systematically to improve your marketing and business growth.
Business growth strategies
You're ready to grow your business but not sure which goal to set or how to get started.
Book a free 30 minute consultation and I'll help you clarify the goal and how to get there.
Content marketing
Improve your brand awareness by implementing a strong content marketing strategy.
Boost your brand's visibility on social media.
Loyalty campaign
A marketing campaign to improve customer loyalty. Ranging from online challenges and loyalty cards to offline events for loyal customers.
1-on-1 coaching
Coachingsprogram for ambitious (aspiring) entrepreneurs to develop a profitable (location independent) business.
Our work
Improving the brand awareness and customer experience resulting in winning the award of
“Craft Beer Bar of the Year 2017” in the That’s Shanghai Food & Drink Awards.
Improving brand awareness and customer experience during the Zin in YMCA campaign.
Our work
Projects to enable growth in customer experience, reduce cost and increase revenue. Here’s what we do:
Marketing
90%
Customer Experience Strategy
75%
Brand Awareness Campaign
95%
Loyalty campaigns
90%
Let's talk about your next project
Send me an e-mail at
info@exploressa.com or a DM on Instagram via exploressa_com
Our testimonials
Ilona’s unique view on organizing companies and creativity make her a great Customer Experience Strategist. She formulated our marketing strategy to improve our customer experience, brand awareness and helped us win the Best Craft Beer Bar of the Year Award 2017 in the That’s Shanghai F&B Industry Awards.
She’s our go-to person for our strategic marketing projects like improving our website and creating investors presentation.
She’s our go-to person for our strategic marketing projects like improving our website and creating investors presentation.
Ilona created a customer journey map for our B&B. We're now aware at how many points our customers interact with our brand. These insights coupled with her improvement recommendations enable us to compete with other B&B's and hotels in the area.
The tips we received have already resulted in more bookings and happier customers that will come back.
The tips we received have already resulted in more bookings and happier customers that will come back.
Get coaching and
Start your online business
Coaching to start your online business
Running a location independent business gives you all the freedom you desire.
Whether that means running the business from the comfort of your home or while you're exploring new countries as a digital nomad. As long as you have wifi and a laptop (and a good coffee) you're good to go!
From the moment I started my entrepreneurial journey I decided my company needed to be 100% location independent. Especially since I divide the majority of my time between the Netherlands and the Philippines. Having a business-on-the-go as a digital nomad suits my lifestyle completely.
That means:
- The world is my office.
- I am a digital nomad.
- I can work whenever I want. No need to wait for office hours.
- I live on two different continents.
- I created a company around my lifestyle instead of fitting my life around work.
- But above all it means I can help clients from all over the world regardless of my current location.
Want to become a digital nomad and work online?
Book a free 30 minute consultation.
This is for you if you’re interested in the digital nomad lifestyle or want to create/transform a business that you can run from home or wherever you want to be. It’s also for you if you’re secretly curious if your job can be transformed into an online business. The answer… Probably YES!
Send me a message at
info@exploressa.com or a DM on Instagram.
Testimonial
While working in Shanghai as a Mandarin teacher for expats I dreamt of moving back to my hometown to be around my family. I was afraid this would always stay a dream. Until I met Ilona and she showed me the opportunities to start an online business.
Ilona helped me to transform my current job into an online service, then showed me the most profitable revenue model and helped me to launch my business. I now teach students from all over the world while I live in my hometown.
Ilona helped me to transform my current job into an online service, then showed me the most profitable revenue model and helped me to launch my business. I now teach students from all over the world while I live in my hometown.
Tina
Chinese language teacher
Blog
Read more about Customer Experience, case studies and the latest tips to get started on your own.
